Read every call your team takes —
without listening to a single one.
Callbrief plugs into your phone system overnight. By 8am you have a plain-English brief of every call your team took — what came in, who handled it, how it landed, and what needs chasing today — plus a live dashboard to drill wherever you need to look.
- Positive 52%
- Neutral 30%
- Negative 12%
- Mixed 6%
- Access requests138
- Parcels & deliveries76
- Maintenance41
- Resident enquiry28
Trusted by
Read every call, not a sample
Receptionists, concierge teams, practice managers — nobody has time to sample 30 calls a week. Callbrief reads all of them and only surfaces what's worth your attention.
Compliance built in
UK PII (NHS numbers, NI numbers, sort codes, names, addresses) is stripped before anything is analysed. Audio is transcribed privately on your own tenant — recordings never leave your servers.
Catches what people miss
The negative call your team forgot to flag. The booking that didn't get made. The site that's calling three times this week. All bucketed, scored, and click-throughable from the dashboard.
Act fast — real-time alerts
Slack, email, or webhook the moment a complaint, missed opportunity, or angry caller is detected. Within minutes of the call ending, not the next morning.
Simple monthly pricing
No setup fees. Cancel anytime. UK VAT will be added at checkout. We'll onboard your phone system for you once you're signed up.
Standard
Everything you need to read your day in 5 minutes.
- Nightly sync of every call recording from your phone system — we onboard the integration for you
- Private, on-tenant transcription — audio never leaves your servers
- UK PII redaction (names, addresses, NHS / NI numbers, sort codes) before anything is analysed
- Category, summary, sentiment, key topics, and follow-up actions on every call
- Daily email brief delivered before 8am — what came in, what mattered, what to chase
- Live dashboard: call volume, category breakdown, review queue for anything the AI's unsure about
Pro
Most insightMulti-site analytics, sentiment NPS, in-house vs answering-service comparison, and keyword tagging.
- Everything in Standard
- Sentiment NPS dashboard — positive vs negative vs neutral as a single score, one-click drill into negative calls
- Internal vs external handler split — compare your team against your answering service, side by side
- Per-site breakdown — group calls by location and see how each site is performing
- Keyword tags — tag any call whose transcript mentions a term you care about (building, product, topic) and report by tag
- 30-day brushable timeline + category donut with click-through to filtered call list
- Per-extension visibility — every call shows who answered with their friendly name; filter by who took the call
Premium
Per-staff scorecards, real-time alerts, complaint and missed-opportunity detection — for teams that need to act fast.
- Everything in Pro
- Per-staff scorecards — talk time, NPS, resolution rate, complaints, missed opportunities
- Daily sentiment ± index — was today a good day or a bad day, at a glance
- Automatic complaint detection with verbatim quoted evidence
- Missed-opportunity flags — bookings, quotes, and warm leads that didn't convert
- Customer-experience signals — frustration scores, repeat callers, hold time
- Real-time alerts — Slack, email, or webhook within minutes of a complaint or opportunity
- Priority support + a dedicated onboarding session
- Custom call-categorisation rules and extended retention (180 days)
Multi-site? Reseller? Need on-prem?
We've designed Callbrief for multi-tenant deployments and can run a dedicated instance for partners. Drop us a line.
support@callbrief.co.uk